Carpet Cleaning FAQs

Carpet Cleaning FAQs

Carpet cleaning FAQ

Here are some of the most common carpet cleaning FAQs regarding our business and services: Steam ‘n’ Dry Carpet Cleaning Auckland service. We hope this is helpful to you.

What Carpet Cleaning Method Do You Use?

Few people know to ask this question, but the carpet cleaning method and equipment a professional cleaner uses will affect the results.

Indeed, we at Steam ‘n’ Dry Carpet Cleaning use superior truck-mounted machines. These machines comprise a powerful, truck-mounted hot water extraction unit (steam cleaning) with our professional 10-step cleaning process. Of course, our machines use 84°C hot steam to deep clean carpet fibres, ensuring maximum soil removal and minimal drying time without leaving soil-attracting residues behind. The steam cleaning equipment undoubtedly extracts and kills 99.9% of carpets’ germs, viruses, allergens, pathogens, dust mites and moulds. 

How much time does it take to clean the carpet? Carpet cleaning FAQS

Generally, it will take approximately 20 minutes per room. This time can vary significantly depending on the furniture, the carpet’s soil, and any necessary spot removal treatments.

How long does it take to dry the carpet?  

Carpets typically dry in about 4 hours. However, drying time depends on factors such as humidity, temperature, and airflow. You can control these factors naturally by opening windows if the weather conditions are suitable, or mechanically using a heating system, an AC unit, dehumidifiers, or fans, regardless of whether it’s rainy or sunny.

How long to wait for children or pets to be on the carpet? 

You can walk with clean feet or indoor shoes right after cleaning. However, the Steam ‘n’ Dry Carpet Cleaning Auckland service recommends restricting carpet activity to foot traffic until scorched.

Does water damage carpet? 

Water can damage the carpet if improperly dry. However, the method used by Carpet Cleaning Auckland removes 95% of the water with an industrial-strength vacuum. Also, it’s the method that most carpet manufacturers would suggest.

Can you remove pet urine smells and stains from the carpet?

Yes, pet urine smells and stains can be removed from carpets. Pet accidents can range from a one-time event to multiple deposits in the same area. The challenge with pet urine is that it usually penetrates multiple layers: carpet fibres, backing, padding, and even the subfloor. Urine can alter or remove the colour from the carpet fibres, leading to permanent discolouration over time. Additionally, the associated odour results from a bacterial reaction. Pet accidents are a common problem, but we offer various treatments to address both stains and odours, helping you find the best solution for your situation.

Does carpet cleaning make soil any faster? 

No, professional carpet cleaning does not make carpets soil faster. The issue arises from residues left in the carpet, which can attract dirt. However, the modern methods we use ensure that almost all cleaning agents are thoroughly rinsed out of the carpet, preventing any residue from attracting dirt.

Will the cleaning agents cause harm to my children or pets? 

No, the cleaning agents used by Carpet Cleaning Auckland are generally safe for children and pets. Our basic cleaning solution is nearly the same as laundry detergent and is both family and environmentally friendly. However, it is always good practice to restrict contact between recently cleaned carpets and your children or pets until the carpet is completely dry. This precaution ensures that everyone stays safe and comfortable.

Do you guarantee complete stain removal? 

Steam ‘n’ Dry Carpet Cleaning Auckland service does not guarantee the removal of all spots or the remediation of all stains.

A spot is a substance attaching to the outside of the fibre. We remove it during the normal 10-step cleaning process. A stain discolouration of the thread, either colour added or colour subtracted. A colour can be organic, synthetic-based, or a combination of both.

Do I have to move my furniture before the technician arrives? 

Carpet Cleaning FAQS. Indeed, we can move your furniture and return it to its rightful place after cleaning. We suggest removing items from your tables, such as electronics and plants. Moving almost all furniture that a two-person crew can safely carry. Thus, there are some items we will not move, including:

  • pianos
  • electronics
  • china cabinets
  • waterbeds
  • some large beds
  • dressers with mirrors
  • Billiard tables and more

What causes spots to reappear after my carpet cleaning?

  • Spots can reappear after carpet cleaning due to deep-seated stains that weren’t fully removed. When the carpet dries, residual soil or cleaning agents may wick up from the carpet’s backing to the surface. Additionally, if too much cleaning solution is used and not properly rinsed out, it can leave a residue that attracts dirt. High humidity or inadequate drying can also contribute to spots reappearing.
  • If this happens, contact your local Carpet Cleaning Auckland at 09 376-7007 as soon as possible. They will help you resolve this concern.

Should I be home when you are carpet cleaning? 

You don’t need to be home while cleaning your carpet because trust is a virtue we follow. However, to provide the best possible service, we recommend that someone be home before we begin cleaning (to talk about any specific needs or areas of concern regarding the care of your carpet).

Do my carpets soil faster after carpet cleaning?

This common problem is due to sticky cleaning residues by inexperienced, uneducated cleaners utilising a low-quality “one-size-fits-all” cleaning process.

Steam ‘n’ Dry Carpet Cleaning Auckland service uses a scientifically designed, 10-step cleaning process. It is a customised fibre type (Natural, synthetic, or even blends of the two) and soil conditions on your carpet fibre. 

Our customised soft-water rinse and robust truck-mount extraction equipment guarantee maximum soil and detergent removal. This results in complete soil removal with little to no soil-attracting residue left behind.

How do you guarantee customer satisfaction? 

At Steam ‘n’ Dry Carpet Cleaning Auckland, we prioritise your satisfaction above all else. We address any concerns by spot-cleaning specific areas or completely re-cleaning affected areas if necessary. Our team works closely with you to ensure that all your cleaning needs are met. We are only satisfied when you are fully happy with the results. Your satisfaction is our ultimate goal, and we will do whatever it takes to achieve it.

Will your carpet cleaning process remove the stain protection? 

Indeed, Steam ‘n’ Dry Carpet Cleaning Auckland services clean with the most advanced, up-to-date, stain-resistant, and compatible detergents.

Stain protection is an acid dye blocker designed to resist acid dyes commonly found in food and beverage items. This protection must not be confused with Teflon or Scotchgard, a soil retardant, stain, and oil repellent.

First, could you understand why carpet fibres use acid-based dyes? Second, understand most food products also contain acid-based colours that can add colour to the carpet. The manufacturers have developed fifth-generation nylon with acid dye resistance to help the fibre resist secondary staining from conventional household food dyes. While in force, this stain protection will allow maximum removal of acid-based food dyes.

Steam ‘n’ Dry Carpet Cleaning  Auckland FAQs

Call the experts at Steam ‘n’ Dry Carpet Cleaning Auckland service, established in 1988 in West Auckland, North Shore, East, South Auckland Central City CBD, on 0800 783-266

Our Services:

  • Carpet Cleaning
  • Couch Cleaning
  • Pest Control
  • Repair Carpet Layers
  • Inside Car Upholstery Cleaning
  • Rug Cleaning
  • Dust Mites Control
  • Stain Removal
  • Carpet Repairs
  • Disinfecting Clean
  • Mattress Cleaning
  • Bed Bug Control
  • Wet Carpet Drying
  • Pet Odour Removal
  • Flea Control
  • Mould Clean Up


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Contact Us

        📞Auckland City                    09 3767007

        📞North Shore Auckland    09 489 7784

        📞South Auckland                09 262 0720

        📞West Auckland                 09 8374545

Updated Last: 02 July 2024 By  Graeme Stephens
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